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Multi-site call center operating as one

  • Quito, Cuenca and Guayaquil
  • 2021 – 2022
  • Completed
Call center office with workstations

Project sheet

Several sites launched within a few months and integrated as a single telephone operation.

Client
Services company with a multi-site call center
Location
Quito, Cuenca and Guayaquil
Period
2021 – 2022
Solutions involved
IT & Software · Digital Infrastructure · Smart Building
Participation
Direct

Figures

Results that reflect the scope and scale of the project.

3cities
~100computers
100+headsets

Challenge

Launch several sites in a few months as a single telephone operation.

What we did

  • Virtualized IP PBX with IVR and per-site extension plan.
  • Site-to-site VPN and NAS storage.
  • Cabling and power outlets.
  • Workstation equipment.
  • CCTV, alarm and access control.

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