WORK

Call center infrastructure as a service

  • Quito
  • 2018 – 2025
  • Completed

Project sheet

Complete call center workstations on a rental basis, with monthly maintenance, to operate without owning infrastructure.

Client
Contact center
Location
Quito
Period
2018 – 2025
Solutions involved
IT & Software · Digital Infrastructure
Participation
Direct

Figures

Results that reflect the scope and scale of the project.

62full workstations
7years of service

Challenge

Run a call center without the client investing in its own infrastructure.

What we did

  • Complete rental workstations: equipment, certified network, power and furniture.
  • Monthly preventive maintenance.
  • Servers and power backup.
  • Contingency plans and system hardening.

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